When authorised to return an item, you can opt for 100% store credit or online credit. Once your return has been received and processed, this credit (in the amount of your paid price) will be available at your convenience via two options:
- Store credits are valid only in-store and for 12 months.
- Online credits are valid for 12 months and added in your COSETTE account (an email notification will be sent to you).
This online credit is activated ready to apply to your next purchase.
Please note, online credits are applied to the account registered with the same email address used to place your order.
Once a store or online credit has been issued that value cannot be changed to a cash refund.