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Terms Of Service

  • Updated

Terms of Service

Welcome to Cosette, Your New Best Friend in Fashion.

Cosette’s (“COSETTE” “we” “us” “our”) website (our “Site”) and related services are made available to you in accordance with the following Terms of Service (collectively, the TOS). Please read the TOS carefully to understand it before placing an order on cosette.com.au (all regions excluding U.S.) cosette-usa.com (U.S.). Cosette is a trading name of the My Fashion Republic Group Pty. Ltd., a company registered in Australia (ABN 73 169 949 973) Our registered address is Shop 2 / 140 George Street, Sydney NSW 2000)

How It Works
Thanks to our exclusive networks and high-end buyers with years we are able to source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after brands long before they would be on shelves in Australia.

Using parallel importing, our buyers are dedicated to bringing you the highest quality pieces at the best prices. All products we receive from our suppliers are new and unused. 

Our in-house skilled experts carefully examine all products for its authenticity so members can shop with a peace of mind. Upon request we can offer a certificate of authenticity, using a 3rd party authentication solution.

Once your order is received by us, your item gets thoroughly quality checked, lovingly packed and dispatched straight to you within 24 hours maximum!

Shop Online

  1. Join for free
    Create a free account for quicker checkout, wish lists plus members-only Daily Deals. Sign up to our Newsletter. This is your VIP pass to exclusive offers & discounts – you’ll be the first to access New Arrivals, Sales & more
  2. Share our love for fashion.
    Connect with us, share fashion favourites, and get to see who else love the products we sell. with COSETTE.
  3. Forgotten your login details?
    No worries! Select "Forgot Password" link from our login page and follow the instructions. We'll soon have you shopping again!
  4. How are products chosen?
    We have a team of talented Paris based stylists/buyers that source from all over continental Europe. Through strategic partner relationships, we provide you with authentic products. Our guarantee is that every item sold on cosette.com.au is the designer it promises to be. 
  5. How often are new styles coming?
    Cosette offers new styles everyday – including weekends! Email announcements are sent to keep members up to date on current and upcoming new products. 
  6. How long does products last on the site?
    All merchandise is available on limited quantities and last until it sells out. We do not refresh products nor change prices throughout the time being available. Items are sold on a first come, first serve basis- so be sure to log on early not to miss out!
  7. How do I know if what I buy will fit me?
    All our stock includes details that are as accurate as possible in the item's description. When an item arrives, if your unhappy with the size or fit of the product, please refer to our "Return Policy".

Helpful Hints for Navigating Our Site

  1. Be Quick
    Some products we sell have limited quantities, so be quick! Shopping through our site is time sensitive and all our merchandise is sold on a first come, first served basis. 
  2. Create an account & get on the list
    Create a free account for quicker checkout, wish lists plus members-only Daily Deals. Sign up to our Newsletter. This is your VIP pass to exclusive offers & discounts – you’ll be the first to access New Arrivals, Sales & more

Orders 

  1. How do I place an order?
    Placing a Cosette order is easy!
    Simply visit our site, select the product you would like to purchase and add it to your shopping cart. Once you have added the item to your cart, you have a limited time to purchase before it is released from your cart and added back to the inventory of that sale, so be quick!
    Once the items you'd like to purchase are in your cart and you are ready to pay for them, use the checkout to review your cart. Here you will need to enter your billing and shipping addresses, will have the option to use a promo code (if applicable), and choose your method of payment.
    Then it's simply a matter of confirming your payment details and you're done!
  2. Has my order gone through?
    Online orders that are successful will receive an order confirmation via email. You can also view your order and its status via the 'My Account'.
    If you are unsure as to the status of your order, please contact our friendly customer service team via the contact centre and they will assist you further.
  3. How do I apply a promo code?
    Promo codes can simply be typed into the Promo section. They will automatically deduct before you proceed to payment.
    All vouchers have a 12-month expiry date (from the time of issue) and cannot be re-issued once they have expired.
  4. Can I cancel my order or an item from my order?
    To cancel an order, simply contact our customer service team via the contact page. You are more than welcome to return all or part of your order as per our Terms and Conditions once you have received it.
    Please contact our customer service team once you have received your order, and we will go through the returns process with you.
  5. Can I add to my order once it has been placed?
    Unfortunately, we are unable to add to an order once it has been placed.

Payment

  1. What payment options do I have?
    We accept:
    1 - Credit Cards (including Visa, MasterCard, American Express)
    2 - Afterpay (Australia only – for purchases up $2,000) *
    3 - Humm. Repay in 5 or 10 slices, weekly or fortnightly for amounts up to $2,000. For larger amounts, repay up to 60 months. 
    4 - Klarna (Australia Only - up to $2,000) - Pay later in 4 instalments (first instalment taken when the order is processed and the remaining fortnightly). More info.
    5 - PayPal
    6 – POli Pay – Direct debit payments with internet banking.
    7 – Latitude Pay, Latitude Pay+ and Latitude Interest free, for purchases from $150*
    8 - Lay-Buys powered by PayPal (20% deposit + instalment plan, the product will be sent to you at reception of the final payment.) *
    9 - Zip (Australia only – up to $10,000) *
    10 - Latipay / Alipay / WeChat Payment
    11 - Vouchers / Store Credit / Gift Cards
    *Eligibility criteria may apply. Payment options listed above may not be available in your region.

  2. Is it safe to use my credit card?
    All card transactions are processed with Stripe, the-best-in-class online payment security. You can also choose to pay with Pay Pal, and for easy interest free instalment plans, choose payment options like Afterpay, Zip Money, Humm (more listed above)
  3. Can I get a new invoice for tax or business purposes?
    Of course! Your order invoices are available to view and print at any time in the 'Orders' section of your Cosette account.
    If you need different information on your invoice for business purposes, please let our customer service team know and they will issue a new invoice for you.

Authenticity
At Cosette, we have an authenticity guaranteed policy. While we are aware our products are purchased from trusted suppliers in Europe there should never be any question regarding authenticity. Therefore, upon request, we have decided to offer an authenticity certificate corresponding to each individual bag purchased online or in-store).

All items we receive from our suppliers are new and guaranteed authentic. Before being listed on our website, it is authenticated by 3rd party authenticators, and graded by experienced professionals. 

Shipping & Delivery

  1. 1) For all orders placed Monday – Friday: shipped within 24 hours.
    2) Friday – Sunday: shipped the next business day.
  2. How long will it take to receive my order?
    For all orders placed before midday, Monday – Friday (for in stock items)
    1) Inner Metro Sydney (within 25 km from Sydney CBD): Delivery should not take more than 2 business days.
    2) Greater Sydney (over 25 km from Sydney CBD) / Rural NSW / Canberra ACT: Delivery should not take more than 2 business days.
    3) Queensland / Victoria / South Australia: Delivery should not take more than 3 business days.
    4) Western Australia / Northern Territory: Delivery should not take more than 5 business days.
    5) International Shipping (Delivery should take between 3 to 5 business days).
  3. How do I know when my item has been shipped?
    Once your order has been dispatched you will receive an email containing a tracking number. If after 24 hours your tracking info fails to update, please contact customer service.
  4. Is my order insured?
    Orders placed from Cosette.com.au to the delivery address are insured against accidental damage and theft at no cost to you.
  5. What’s the delivery fees and shipping destinations?
    We deliver Australia-wide & ship worldwide. Delivery options and fees may vary depending on your order or shipping destination and will be displayed at checkout. We have partnered with delivery services to bring you the most competitive rates. Shipping fees include transit insurance to the value of the item. 
    1) For deliveries within Australia: 
    Orders with a value of up to $500 - $19 per delivery
    Orders $501 and over - from $39 per delivery.
    Choose between Premier (includes extended returns) or Standard. Read more below about Purchase protection.
    2) Shipping toUnited States.
    We offer free U.S. Shipping. You can also choose Premier Shipping for USD59, which includes extended returns up to 14 days. No extra local taxes or duties payable.
    3) For all otherinternational destinations: Shipping costs will be calculated depending on the shipping destination and option. Local taxes and duties might be payable at your destination country.

Taxes and Duties
Orders within U.S.
If you're placing an order for delivery in Unites States, you’ll be happy to know that prices shown includelocal taxes & duties.

Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
How much will I need to pay for customs charges?

  • As customs charges vary widely from country to country, we're not able to predict what these charges will be.
  • To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order, or use online tools to get an estimate.
  • You'll be notified of any charges due on your parcel and you'll have 7 days to make the payment.
  • As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
  1.  What happens if I don't pay the customs charges?

If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.

  • We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.

We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties can be included in the shipping costs.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.

Shop In-store
New! Duty- & Tax-Free In-Store Shopping
We’re excited to announce our flagship boutique based in The Rocks has just been accredited as a Duty-Free Store (DFS) by the Australian Border Force. 

  • Shopping duty free allows international travellers to conveniently purchase goods in Australia for personal use without having to pay all local duties and taxes. 
  • This means you get your tax back for any purchase exceeding $300 whenever you are travelling overseas within a period of 60 days from your purchase date.

Everyone is welcome to shop at COSETTE. However, only international travellers with outbound plane tickets can purchase items at duty free prices.
How it works: Simply present your passport and valid travel documents to our staff before making a purchase in-store to receive your duty-free shopping card.

Cosette E-Gift Cards. The most fashionable & thoughtful gift!
It will be sent directly to the recipient’s inbox – perfect if you're looking for a last-minute gift. No shipping or physical address required – simply select the amount. To purchase multiple gift cards, simply keep adding to your shopping bag.  

  • Cosette Virtual Gift cards are valid for 3 years from the date of purchase.
  • Gift cards can only be redeemed against products sold online on cosette.com.au, 
    or in-store at any of the Cosette boutiques.
  • Gift cards are non-transferable and cannot be returned or redeemed for cash.
  • If your order total is less than the value of the Gift card, the balance will remain on the gift card.
  • If your order exceeds the gift card amount, you can choose from any payment options we provide.
  • Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  • Cosette will not be liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  • Cosette is not responsible if a Gift Card is lost, stolen, destroyed, or used without permission.
  • Cosette reserves the right to cancel a Gift Card if we deem such action necessary.
  • Promotion and/or discount codes cannot be applied to the purchase of Gift Cards.
  • If you are a traveller shopper, you can use your gift card on any products purchase available at our Duty-Free store based in The Rocks.

Free pick up in store
Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney. 

How it works:

  • Select the item(s) you want to purchase by adding them to your shopping bag.
  • Select Pick Up as delivery option during checkout.
  • Complete your purchase.
  • You will receive a ‘Ready for pick up email’ when your item(s) are available for collection, for in stock items usually within 2 business days, and for items on pre-order, usually from 14 business days. Check under product details for pre-orders to get a delivery estimate.

Pick up in store is available during store trading hours. Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000

Purchase Protection
For your convenience and complete peace of mind we offer Purchase Protection (for a small fee) during checkout. In the event you make a claim on your Purchase Protection, the cost of the Purchase Protection is non-refundable. 

Extended Returns
If you change your mind, you may return your order to us within 14 days of the date you received it, subject to other terms of our Returns Policy. Our standard change of mind return time frame is 7 days.

We reserve the right to refuse claims under our Purchase Protection policy in circumstances where we believe that claim is invalid. 

Financial guarantee & 12 Month’s store warranty.
All products sold comes with a complementary 12-month store warranty. If you have received a product with a defect or should your product become faulty, email us at info@cosette.com.au so we can sort this out as quickly as possible. Please provide your order number and photographs of the item. You may also be asked to provide detailed information to support your claim.
Please be aware that items which have been damaged because of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
If the product is confirmed to have a defect or is faulty, we will replace or repair the product, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense. 

Returns Policy
COSETTE offers returns within 7 days after receiving your order.
We have 3 rules of returns, item(s) must be returned:

Within 7 days of receiving your order;
Unworn and unused with the original tags still attached;
In the original packaging which must be in the original condition. This includes branded dust bags and shoe boxes.

Returns that do not meet our policy will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the full return policy & procedure here

Final Sale
FINAL SALE applies to items that have been marked down to clear. Items that are marked FINAL SALE are not eligible for ‘change of mind’ returns or exchanges, unless in the event of them being faulty or if you have received an incorrect item. If you need advice on products marked FINAL SALE, contact us prior to purchasing to avoid disappointment.

A message will appear in your shopping bag for items that have been marked as FINAL SALE, and by purchasing such an item you agree that the item cannot be returned or exchanged due to ‘change of mind’.

Customer Care
I still need help – how do I get in touch?
Our friendly customer service team is here to help! We're ready and waiting to answer your enquiries. Chat to us (located in the bottom-right corner) or email us.
We are here Monday – Friday 9am – 5pm (AEST) to answer all queries as quickly as possible during business hours.

Updated: February 2023.

 

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