FAQ
- Estimated Delivery Times
- Authenticity Guaranteed
- Will I have to sign for my delivery?
- When will I receive my refund?
- When can I expect new products to be listed on your website?
- What payment types do you accept?
- What is Cosette returns policy?
- What is 100% store credit or online credit?
- What if the item is faulty?
- What if the item I received is not what I ordered?
- What if I don't have the original packaging?
- What if I am not home when my order arrives?
- What do I need to bring when I collect my parcel?
- What are my options when returning an item?
- There was a problem with my order and my desired item is now out of stock. What now?
- The item I want is out of stock
- Terms Of Service
- New Zealand Customs and Duty fees
- Is there somewhere I can go to view the product before purchasing?
- Is it safe to use my credit card on your site?
- I'm having trouble applying a voucher to my purchase. What can I do?
- How will I be refunded?
- How does store credit work?
- How does Cosette Lay-Buy work?
- How do I use my voucher?
- How do I use live chat?
- How do I update my details on my account?
- How do I unsubscribe from our newsletter?
- How do I sign up for PayPal?
- How do I return an item?