Skip to main content
Cosette Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Cosette
  2. FAQ

FAQ

  • Estimated Delivery Times within Australia
  • Authenticity Guaranteed
  • What countries do we ship to?
  • Shipping and Delivery
  • United States. Estimated Delivery Times
  • Will I have to sign for my delivery?
  • When will I receive my refund?
  • When can I expect new products to be listed on your website?
  • What payment types do you accept?
  • What is Cosette returns policy?
  • What is 100% store credit or online credit?
  • What if the item is faulty?
  • What if the item I received is not what I ordered?
  • What if I don't have the original packaging?
  • What if I am not home when my order arrives?
  • What do I need to bring when I collect my parcel?
  • What are my options when returning an item?
  • There was a problem with my order and my desired item is now out of stock. What now?
  • The item I want is out of stock
  • Terms Of Service
  • New Zealand Customs and Duty fees
  • Is there somewhere I can go to view the product before purchasing?
  • Is it safe to use my credit card on your site?
  • I'm having trouble applying a voucher to my purchase. What can I do?
  • How will I be refunded?
  • How does store credit work?
  • How does Cosette Lay-Buy work?
  • How do I use my voucher?
  • How do I use live chat?
  • How do I update my details on my account?
  • Next ›
  • Last »
Cosette
English (AU)